Premium class dining services, bar service and lounge access are suspended. For any information concerning your trips, your cancellation and / or refund requests, we invite you to consult this page. If you have booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel, for any trip between 9 March and 4 January, 2021 inclusive: Before train departure: you can obtain a reimbursement free of charge and exchange free of charge (excluding any price difference) via the "My bookings" tab. Once on French territory, the traveler must comply with the restrictive measures in force: Due to a curfew between 8 p.m. and 6 a.m., travel is prohibited except for professional and certain personal reasons. For more information, we thank you for visiting the government site. Measure 1: Inform the local health authorities of his entry into German territory, here 9472 Essen-Paris départ 15h50 à Essen et arrivée 20h05 à Paris The exact exchange / refund conditions therefore depend on the distribution channel used when purchasing the ticket: If you have booked your ticket via CFF: you can obtain a reimbursement free of charge at the counter or via the call center, for any trip up to 4 January 2021 inclusive. From Sunday, 22 November: customers arriving at the station between 7 a.m. and 8 p.m. without a reservation for assistance will be taken care of during the service opening hours if possible. The Junior & Cie service is suspended from 6 to 29 November 2020 inclusive following the government announcements of 28 October 2020. It is a legal requirement that you wear a face covering on public transport in the UK. -   Customers who have already booked the service will be fully reimbursed. No response within the expected time limit (Errorcode: t.e. 3. 9315 Paris-Amsterdam départ 8:25 à Paris et 9:52 à Bruxelles  Veuillez-trouver le formulaire ainsi que des informations supplémentaires sur travel.info-coronavirus.be. Failure to comply with the above measures is a criminal offence and you could be fined. If your request is made after the departure of your train or you cannot cancel your ticket, you can request a refund from the Customer Service only, within 60 days, via the SNCF complaint form. - Exchange according to the price conditions of the ticket. In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is higher, the fare difference will be at your expense. Cleaning has been increased and all contact surfaces will be disinfected with a virucide product a number of times each day. ).Please try again or check the status of your booking with our Contact Centre on +32 70 79 79 79 (€0.30/min). •    TER ticket without a connection: your TER ticket is refundable until D-1 before departure. If you have booked your ticket through a travel agency, please contact the travel agency for the exact exchange / refund conditions. Covid-19: our engagements to ensure safe train travel, traffic information and commercial conditions ... - IZY trains do not run. Any price difference between the old and the new ticket applies. In the context of the COVID 19 health crisis, following the decision of the President of the Republic to reduce contact and travel throughout the country to a strict minimum, we are happy to inform you that our assistance services for people with disabilities and reduced mobility are maintained, but we ask that you reserve your assistance in advance so that it is guaranteed. You can do this from the "My booking" section of the site. Les clients en possession d’un billet Premium et qui ne pourront pas bénéficier du service à la place, peuvent demander une compensation sous forme d’e-Voucher Thalys depuis notre formulaire en ligne. Wearing a mask is obligatory in stations and on board trains. To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom. We also advise you to download and use the StopCovid app if you are in France. It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany. In the context of the implementation of the state of health emergency in France and more generally in Europe, entry and travel restrictions have been put in place. 9472 Dortmund-Paris départ 15h14 à Dortmund et arrivée Bruxelles 20h05 (roule qu’entre Bruxelles et Paris le 13/12) For further details, exceptions and regularly updated information, please visit the Nederland Wereldwijd website. In the event of a control, you must present your train ticket. La circulation des trains IZY est suspendue. Please note that it is forbidden to go to Brussels to make a connection to the Netherlands, Germany or any other destinations outside of Belgium. •OUI.sncf, l'assistant SNCF (in France only) and the traffic information on SNCF are updated at 5pm every day and give a reliable source of the traffic the next 3 days. The test is free for people entering the country from risk areas, within 10 days after entering until 1 December. Les autres voyageurs peuvent contacter leur point de vente initial. Consult the list of exempt persons. 9011 > Paris to London at 08:13 The levels in the water tank are checked regularly, so that you can wash your hands as often as possible. L'offre IZY en 3 mots : Le prix : à partir de 10€ (1). If the test carried out in Italy is positive, the traveler will be placed in isolation (in accommodation at their own expense) and will not be able to leave Italy again until after quarantine (lasting 14 days) and at the condition of two negative and consecutive tests carried out 24 hours apart (if the test happens to be positive again, the quarantine is extended). In order to respect the sanitary instructions, we recommend that you: FlixBus traffic resumed in France on 17/12. En choisissant le train, vous limitez les émissions de CO2 et nous vous remercions. Les clients qui ne souhaitent plus voyager ou qui souhaitent reporter leur voyage à une date ultérieure au 15 janvier bénéficient des conditions de remboursement spécifiques au covid-19 précisées ici. Opening hours: Monday to Friday from 08:00 AM to 08:00 PM Conditions Générales de Vente et d’Utilisation des sites Thalys et de l’application mobile 9364 Amsterdam-Paris départ 15h15 à Amsterdam et arrivée 18h35 à Paris Izy Checkout se charge de tout Avec plus de 500 applications disponibles dans l'App Store de Shopify, vous avez beaucoup d'options lorsqu'il s'agit d'étendre les fonctionnalités de votre site e-commerce. Du 13/12/2020 au 31/01/2021, seuls les trains suivants circuleront* : 9424 Dortmund-Bruxelles départ 06h58 à Dortmund et arrivée Bruxelles 10h35 (circule uniquement les lundis). Les gares : de Paris-Nord à Bruxelles-Midi, soit de centre ville à centre ville Le temps de trajet : 2h30 maximum ! TO TRAVEL TO LUXEMBOURG OR BELGIUM FROM FRANCE. To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). * Certain promotional rates remain non-exchangeable and non-refundable. To cancel and obtain the reimbursement of your ticket free of charge (up to 1h30 before the departure of your train), complete this form. Vous souhaitez annuler vos billets Eurostar dans le contexte de crise sanitaire Covid-19 et vous souhaitez obtenir un remboursement et non un avoir. Pour plus de détails et des informations mises à jour régulièrement, veuillez consulter le site web du ministère de l’Europe et des Affaires étrangères. •    The cleaning in the SNCF boutiques has been increased and protective glass has been installed With our flex guarantee across all bookings, you can book your trip with confidence. Please check the official websites for all the updated details: • Swiss government: admin.ch - 2 round trips between Paris and Brussels from Monday to Friday and 1 on weekends Changes to the seating of Eurostar passengers have been made to allow more space on board. For more information, please visit the government site. Si vous avez prévu un séjour dans l’Hexagone, la SNCF a annoncé la gratuité des frais d’échange et de remboursement jusqu’au 30 avril inclus. Si votre train a été supprimé, vous recevrez ou avec reçu une communication personnalisée vous informant des différentes mesures proposées. How long before my departure do I have to be at the train station? Suite aux récentes mesures gouvernementales et à l’évolution de la situation épidémiologique, Thalys est contraint de réduire son plan de transport. - Present a negative result of a molecular test (PCR) or an antigenic test taken less than 72 hours before departure. 2. From 2 November, the TGV and Intercités catering services are suspended. En saisissant votre email, vous acceptez de recevoir des newsletters et des offres commerciales personnalisées, les nôtres et celles de nos partenaires, tant par email, que sur d’autres sites ou supports digitaux. However, make sure you'll respect the rules of social distancing. … * Note: Resumption of traffic from the United Kingdom to continental Europe, more info under the Eurostar measures. Bienvenue sur la chaîne YouTube de Boursorama ! Coronavirus et voyages annulés: avoirs, remboursement, assurance… ce qui s’applique pour votre séjour. In addition, new restrictive measures are now applied in the canton of Geneva: ge.ch. Politique sur les cookies Moins de flexibilité par contre chez Eurostar. Note that you will not be able to travel if you do not have a negative PCR test within 72 hours of travel. « Billets », « Où trouver ma référence de voyage… », Créez facilement votre compte My Thalys World. For travel to and around the Netherlands. Your voucher will be valid until 1 June, 2021 for travel to any Eurostar destination (subject to availability). If your result is negative, you can end your quarantine. All trains are cleaned and disinfected daily. If you want to display the normal version, Download the certificate of travel from abroad to France. For more information, visit the official website of the French government here. Pour effectuer cet échange, il est demandé aux voyageurs ayant réservés sur notre site web de contacter notre service clientèle par téléphone (Belgique : +32 2 808 19 17, France : +33 1 83 75 49 69, Allemagne : +49 6 21 37 90 91 44, Pays-Bas :+31 800 370 00 00 ). 9316 Bruxelles-Paris départ 09h16 à Bruxelles et arrivée 10h38 à Paris  Sunday 3rd January 2021 All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement. Due to the current situation, we will have to cancel the following trains: 9369 Paris-Amsterdam départ 17h25 à Paris et arrivée 20h44 à Amsterdam, 9448 Bruxelles-Paris départ 14h43 à Bruxelles et arrivée 16h05 à Paris In this context and to allow you to better prepare your trips for the Christmas holidays, you can now book your tickets without hesitation on OUI.sncf: All our tickets are exchangeable and refundable free of charge until 4 January until the very last moment (and until 1h30 before departure for OUIGO). The health authorities in the countries served by Thalys have issued various travel recommendations. Pour ce faire, veuillez annuler votre billet au préalable si les conditions tarifaires de celui-ci le permettent (en ligne, au 3635 ou en point de vente SNCF). You can also quickly exchange your ticket if you really need to travel. A form (in English) with contact details must also be completed online within 48 hours before departure. Les autorités belges vous demandent de remplir un Formulaire de Localisation des Passagers dans les 48 heures précédant votre arrivée en Belgique. Suite à l’épidémie du Coronavirus, aussi connu sous le nom COVID-19, nous faisons le point sur les mesures mises en place par les principales compagnies ferroviaires, aériennes et de bus desservant la France. De plus, la détention d’une réservation sur le train que vous souhaitez emprunter est obligatoire pour vous garantir l’accès à bord. - 1 round trip between Paris and Amsterdam every day of the week Make sure to keep this ticket and go to the dedicated place to leave enough room for everyone. Please bring a printed or handwritten copy of this form and sign it. Politique de confidentialité Browse our 100’s of destinations you can jet off to with easyJet, and with thousands of seats at just £19.99, we know we have a deal you will love! Découvrez IZY, l'offre de train Paris-Bruxelles low cost. For more details, exceptions and regularly updated information, please visit the website: FPS Foreign Affairs website. Cette règle s’applique aux séjours de plus de 48 heures. The deadline for submitting your voucher request is the day before departure (of your outward journey in the case of a return journey), at midnight. Le saviez-vous ? Thalys. You may be required to self-isolate for 14 days on arrival. Pour assurer une sécurité maximale de ses clients et de ses collaborateurs, Thalys a pris des mesures sanitaires exceptionnelles. NB: for OUIGO refunds, visit this page. We also inform you that wearing a mask is compulsory on the Thalys trains. Please consult the latest information available on the website of the Belgian Embassy. 9423 Paris-Essen départ 09h55 à Paris et arrivée 14h31 à Essen Train cleaning processes are strengthened, and resources increased to ensure trains have sufficient stocks of soap and toilet paper. TGV INOUI catering and INTERCITES catering: Utilisez aussi ce formulaire si le processus de remboursement depuis votre compte ne prend pas en compte ces mesures exceptionnelles. To date, there is no isolation measure planned on arrival in France. « La question des abonnements notamment est en suspens », indique la porte-parole du groupe. Dans certains cas, l’échange ou le remboursement des billets est également envisageable. OUI.sncf is the official European distribution channel of the French railways (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe: plan your journeys, book your train tickets and get inspired by our travel guides! Eny, ary daty marina dia ny 22 marsa. Cet échange doit être effectué avant le départ prévu initialement. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. Clients not wearing a mask will not be allowed to board the train. Pour plus de détails, des exceptions et des informations mises à jour régulièrement, veuillez consulter le site du SPF Affaires Étrangères. Book online today! Les enfants bénéficient-ils d’un tarif Thalys spécial ? In accordance with the latest government announcements, travel restrictions will be eased and a curfew will take place from 8 p.m. to 6 a.m. from 15 December instead of the lockdown. It is always possible to exchange or have your TGV Lyria tickets refunded free of charge, for any trip up to 4 January 2021 inclusive: info here. FRANCE : 9014 > London to Paris at 09:22 En raison de l'épidémie de COVID-19, mieux connu sous le nom de coronavirus, diverses entreprises ferroviaires ont introduit des mesures de sécurité supplémentaires. Ceci n’est pas exigé pour les enfants de moins de 13 ans. All Thalys and IZY trains scheduled until 01/09 included are maintained. 2. After Paris has been declared as red zone by the Belgian authorities, non-essential travel is no longer authorized between Belgium and Paris. 9015 > Paris to London at 09:13 • If you do not wish to be reimbursed in the form of an e-voucher, this is also possible, however, the reimbursement processing times will be extended. In addition, catering in the bar car is no longer provided from Monday, 2 November until further notice, and the hot meal catering service in BUSINESS 1ERE class is suspended from 1 November. MAJ le 18/05/2020 – Informations susceptibles d’êtres modifiées. An additional charge of € 40 / £ 30 per person per way apply for exchanges within 14 days of original departure. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. high-speed trains "Sapsan" Moscow, Saint Petersburg "Allegro" Saint Petersburg, Helsinki "Strizh" Nizhny Novgorod, Berlin "Lastochka" Contacts . In order to free every other seat, the location of certain passengers on board the train had to be changed. 9364 Amsterdam-Paris départ 15:15 à Amsterdam et 17:13 à Bruxelles  - Report to the regional health authority upon arrival (list by region available on this link). Note: in the event of an exchange, for journeys between 3 December, 2020 and 4 January, 2021, if the price of the new ticket is higher, the fare difference will be at your expense. sont tenus de disposer d’un résultat de test négatif sur la base d’un test effectué au plus tôt 48h avant l’arrivée sur le territoire belge. As of October 17, 2020, all French metropolitan regions are considered to be risk areas, as well as Guyana, Guadeloupe, Saint-Martin, Reunion Island and Martinique. Only Belgian citizens and residents are authorized to travel, with a few exceptions. Travelers who have transited or stayed in France during the last 14 days must also: Train traffic between France, Germany, Luxembourg and Belgium is gradually resuming. The list of areas concerned is evolving. L’article Covid-19: Fijoroana vavolombelona a été récupéré chez Ministère de la Santé […] À bord de tous nos trains, le port du masque est obligatoire, quelle que soit votre destination. Because of the acceleration of the Covid-19 epidemic throughout the country, the Ministry of Solidarity and Health recommends downloading and using the TousAntiCovid application. All the TGV INOUI, OUIGO, INTERCITÉS, and planned international trains will run normally throughout the holiday season. Puis-je recevoir une facture pour mes achats de billets Thalys ? Le Vélobleu et le e-Vélobleu en mode travail et loisirs, des moyens de transports 100 % efficaces If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form. To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability. The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours of your arrival in Belgium. Que dois-je faire si le montant de ma commande est différent du montant de mon/mes e-Voucher(s) ? - Pour les billets achetés sur thalys.com, vous pouvez contacter notre Contact Center (horaires d’ouverture : 07h – 22h) : - Pour les billets achetés via les autres canaux, merci de prendre contact avec votre point de vente initial. Travelers should contact the local health agency in their region (list by region) to perform the test within 48 hours after entering Italy and self-isolate while awaiting the results. •    The online form available on the SNCF website: SNCF complaint form. Please note that the curfew will not apply for 24 December, but will be maintained for the evening of 31 December. 9459 Paris-Dortmund départ 15h55 à Paris et arrivée 20h38 à Dortmund New measures regarding travel from the UK to Belgium, between December 23 and 31, have been announced. Pour plus de détails, des exceptions et des informations mises à jour régulièrement, veuillez consulter le site web de Nederland Wereldwijd. En cas de non port du masque, une amende de 95€ pourra être émise à l’encontre du passager concerné sauf exception en cas de prescription médicale, à présenter au Train Manager avant l’embarquement. Note: for trips between 3/12 and 7/03, in case of exchange, if the price of the new ticket is higher, the price difference will be at your expense. Currently you are required to self-isolate when arriving in the UK from France, Belgium and the Netherlands. Passengers are therefore required to wear a mask or alternative covering their nose and mouth in stations and on board Eurostar trains. •    Where possible, the access to the train station, train and points of sale will be filtered. For journeys from 5 January to 7 March 2021, with TGV INOUI, OUIGO and INTERCITES, exchanges and cancellations will remain free of charge, up to 3 days inclusive before departure. If your reservation concerns a train running after 8 p.m., you can travel without modifying your ticket. We inform you that the exchange and cancellation fees are waived for trips made before 1 December. Traffic forecasts will be known and indicated no later than 5:00 p.m. the day before: To guarantee you a service of quality, we thank you for contacting our reservation services in case of change or cancellation of your trip. En cas d’absence de résultats de test demandés, afin de permettre aux clients concernés de pouvoir s’organiser, un échange sans frais du billet est accordé pour une autre date de départ allant jusqu’au 15 janvier 2021. Afterwards, for trips from 5 January to 7 March 2021, exchanges and cancellations will remain free of charge, up to 3 days inclusive before departure. The BlaBlaBus circulation has been suspended since 2 November and will resume in spring 2021. We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey. * TGV INOUI to Italy, TGV INOUI to Belgium, TGV INOUI to Luxembourg, DB-SNCF in cooperation, TGV INOUI to Friborg, TGV Lyria, Renfe SNCF in Cooperation. 9339 Paris-Amsterdam départ 12h25 à Paris et arrivée 15h44 à Amsterdam You are accessing this page in its beta version. 9473 Paris-Bruxelles départ 17:55.